Effective Date: April 14, 2026
Company: VENDO GROUP LLC (Armenia, 70 Axayan St, Gyumri), operating under the brand Servox.pro
Important: This Refund & Cancellation Policy is an integral part of our main Terms of Service. By using our services, you agree to be bound by both documents.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
All payment transactions, refunds, and cancellations are processed by Paddle in accordance with Paddle Buyer Terms and Paddle Refund Policy.
Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
Paddle may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right as described below. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
Where local consumer protection laws grant unconditional withdrawal rights, those rights apply. The following refund windows are available depending on your region:
| Region | Refund Window |
|---|---|
| European Union / EEA / Switzerland / United Kingdom | 14 days from the date of the transaction |
| Turkey / Israel | 14 days from the date of the transaction |
| South Korea / Brazil / China | 7 days from the date of the transaction |
| Canada | 7 days from the date of the transaction |
| Singapore | 5 days from the date of the transaction |
| All other regions | No statutory withdrawal right; discretionary refunds may be considered within 14 days |
The statutory right to withdraw does not apply to the supply of digital content that has started to be downloaded, streamed, or otherwise used, when you have given express consent to waive your withdrawal rights during the transaction.
Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. All refund requests are reviewed on a case-by-case basis. Submission of a request within this period does not guarantee a refund.
If you experience persistent technical issues with the service or a material defect that prevents you from accessing the features as described, please contact our support team first. If the issue cannot be resolved, contact Paddle's support team and provide details of the issue. Where there is evidence of a material technical defect, Paddle will issue a refund in accordance with applicable consumer protection laws.
To request a refund, you may:
If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
You may also contact us directly via our support ticket system: https://servox.pro/tickets/create.
You may cancel your service at any time by choosing not to renew your balance or letting the server expire. No further charges will be applied once your balance is exhausted.
All data associated with an expired server is permanently deleted 7 days after the payment due date.
For any questions about this policy or payment-related issues, please contact us: