Effective Date: March 31, 2026
Provider: VENDO GROUP LLC (registered address: Armenia, 70 Axayan St, Gyumri), operating under the brand Servox.pro (hereinafter referred to as the "Company", "We", or "Provider").
Client: Any natural or legal person who has registered on the website https://servox.pro (hereinafter referred to as the "Site").
By registering on the Site, topping up the balance, or placing an order, the Client fully and unconditionally accepts the terms of this Agreement.
1.1. The Company provides game hosting services in the form of isolated containers. The service is not a rental of a physical server or a virtual private server (VPS/VDS).
1.2. The service includes access to the control panel, FTP access, and a MySQL database (where applicable by tariff). The servers are intended exclusively for multiplayer online games.
1.3. Age restrictions: By registering, the Client confirms that they are at least 16 years of age. Users under 16 years of age may only register with the explicit consent of a parent or legal guardian, who assumes full responsibility for the account. The Company does not conduct identity verification (KYC) and bears no responsibility for any false information provided regarding age.
1.4. Payments are accepted in the following currencies: EUR, USD, GBP, PLN, BRL. Currency conversion is performed by the payment gateway at the time of transaction.
All prices displayed on the Site are exclusive of applicable taxes. Depending on your country of residence, Value Added Tax (VAT) or equivalent local taxes may be automatically calculated and added at the payment step by our payment processor (Stripe). The final amount including any applicable taxes will be shown before you confirm payment.
2.1. Services are provided exclusively on a prepayment basis through the internal account balance.
2.2. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2.3. All payment transactions, refunds, and cancellations are processed by Paddle in accordance with Paddle Buyer Terms and Paddle Refund Policy. For full details on refund eligibility and timelines, please refer to our Refund & Cancellation Policy.
2.4. Funds added to the internal account balance are intended exclusively for paying for the Company's services within the Site.
3.1. Server activation is automated and typically takes 2–3 minutes, with a maximum limit of 15 minutes.
3.2. In case of non-payment by the due date, the server is immediately suspended (blocked).
3.3. Data is stored for 7 calendar days after suspension. On the 8th day of non-payment, the server and all associated files (including databases) are permanently and irrevocably deleted.
3.4. Tariff Upgrade: The Client may upgrade the server plan at any time. The upgrade cost is calculated as the difference between the monthly cost of the old and new plans, multiplied by the number of months remaining in the currently paid period. Resource upgrades are applied immediately upon payment. Tariff downgrades are not supported.
4.1. The Company monitors resource consumption (CPU, RAM, Disk I/O) to ensure node stability.
4.2. Prohibited activities include, but are not limited to: cryptocurrency mining, spamming, DDoS attacks, storage of illegal content, or any actions that violate applicable laws.
4.3. Account Security: Accounts are non-transferable. Selling, assigning, or sharing login credentials with third parties is strictly prohibited. The Client is solely responsible for all actions performed under their account.
4.4. If a server creates a critical load ("noisy neighbor") that threatens the stability of the infrastructure, the Company reserves the right to limit resources, restart, or suspend the server without prior notice.
5.1. Game updates are automated and usually completed within several hours of the official patch release.
5.2. If a server fails to update within 12 hours, the Client should open a support ticket.
5.3. The Company is not liable for server malfunctions caused by radical changes in game code or file architecture by the game developers.
5.4. Backups: The Company does not perform automated backups of Client data. The Client is solely responsible for maintaining their own backups via FTP access.
6.1. Auto-installation is a paid convenience service for the automated deployment of publicly available plugins. The fee is for the automation process, not the plugins themselves.
6.2. All builds are provided "as is". The Company does not guarantee compatibility with specific game versions or Client expectations.
6.3. Malfunctions caused by game updates breaking plugin compatibility do not constitute grounds for a refund.
7.1. Upon receipt of an official Abuse complaint, the Client has 24 hours to resolve the issue. Failure to respond will result in service suspension.
7.2. Zero Tolerance Policy: Any form of verbal abuse, profanity, threats, or toxic behavior towards Company staff is strictly prohibited and may lead to immediate account termination without refund.
7.3. Support is provided exclusively via the ticket system: https://servox.pro/tickets/create.
7.4. Abuse of the support system (spamming tickets, redundant requests) may result in account restrictions.
8.1. Services are provided on an "as is" and "as available" basis. The Company is not liable for damages resulting from:
8.2. The Company's maximum aggregate liability for any claim is limited to the amount actually paid by the Client for the current billing period.
9.1. The Company reserves the right to amend these Terms at any time. In the event of material changes, we will notify Clients at least 30 (thirty) calendar days before the changes take effect by: (a) posting a prominent notice in the Client's control panel dashboard, and (b) sending a notification to the email address associated with the account (delivery is not guaranteed if the address is invalid or filtered).
Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may close your account before the effective date.
9.2. This Agreement is governed by and construed in accordance with the laws of the Republic of Armenia. Any disputes shall be resolved in the courts of the jurisdiction where the Company is registered.